Key Topics
Patient Experience Design and its impact on healthcare quality
AI and Healthcare personalization
The Holistic Patient Experience Model
Digitalization of Healthcare
The business side: Measuring the ROI of improved PX
Organizational Culture transformation
Patient feedback management
Patient Engagement Fatigue
Patient Journey Mapping
Bringing new innovation and technology which is useful and engaging
Focusing on the patient and bringing empathy back to healthcare in full force
Key Takeaways
Identifying and Turning Around the Company Culture
How Digital & Mobile Can Improve Patient Experience
Lighting Talks: Strategies to Improve Systems for Managing Patient Complaints Within Healthcare Facilities – What Can We Learn
Workshop by Customer Experience Professionals Association on Digital Customer Experience: The Power Partnership for Building Competitive Advantage & Journey Management
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